Rad Dougall - Entrepreneur, usability enthusiast, foodie, photographer and traveler
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Enabling the Warm Reception

By on Nov 5, 2016 in Blog, Guest writer, Hospitality, SaaS | 0 comments

The concept of customer service in hospitality is being redefined (dare I say improved?) by the introduction of technology.

Traditionally, hospitality has been understood as human interaction. After all, hospitality’s main definition is the friendly and generous reception of guests, it’s synonymous with “warm reception”. Neither of these, historically, could have been accomplished with technology. Which poses the question, how can technology help the hospitality industry deliver awesome customer service? Let’s take a look!

13 Tools For Entrepreneurs to Boost Productivity

By on Aug 5, 2016 in Blog, Guest writer, Hints & Tips, SaaS | 0 comments

Whether you’re running a SaaS startup, a well-established ecommerce store or… pretty much anything, one question all entrepreneurs ask themselves is, “How can I do more?”. These tools can help you to do more but spend less time doing it.

5 times we had s*** customer service (and how we’d have done it better)

By on May 24, 2016 in Blog, Guest writer, Service | 0 comments

We’ve all experienced bad customer service at one time or another. You know the kind – it makes your blood boil, leaves you feeling undervalued and ultimately leads to taking your business elsewhere. Which is why bad service is always a hot topic in our office at Lumiserv. There is an upside to those rage inducing moments though, they provide shining examples of what not to do! Here are 5 times we had s*** customer service, and how we’d have done better.   1. The Culprit: Respond What Happened: It’s worth noting that we love Buffer and their family of products at LumiHQ, not to mention their treasuretrove of a blog! However, when we received this email from their side venture, Respond, we were kind of pissed. It wasn’t that the freemium plan was going, business grow, products change – that’s all part and parcel. What got us was, “changes effective as of today”? Cheers...

Camps Bay, South Africa

By on Dec 15, 2015 in Landscapes, Photos | 0 comments

My recent work / play trip to South Africa was beautiful so I couldn’t help but share the photos. If you visit South Africa, you definitely need to check out Camps Bay and Table Mountain.

How to sell more coffee (with WiFi)

By on Aug 3, 2015 in Blog, Technology | 0 comments

We all want to sell more coffee, well those of us with coffee shops, bars, restaurants and cafes anyway. But some venues still don’t offer free WiFi and there is some logic to this. I’m here to show that logic is flawed, and why offering free WiFi will make you more revenue than it costs you to provide – fact.

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